Airlines Workshop | Sydney | Soft skills



Soft skills are a cluster of personal qualities which play a vital role in a company's success.


Take advantage of the many professional training programs we offer and strengthen your team members.

New Reflections developed dedicated training programs for airlines staff members.

Our training courses focus on the skills to ensure a memorable customer experience at every customer touch point.

We help to develop your staff soft skills & personality development with both cabin crew training and ground staff training solutions.





  • Communication skills & body language.

  • Personal presentation & uniform: image consulting.

  • Grooming & hygiene.

  • Etiquette & protocol.

  • Cross-cultural training.

  • Management & leadership.

  • Team building solutions.

  • Customer service.

  • Train the trainer.

  • Self-confidence.

  • Personal development.

  • And much more.

  • Enjoy a playful methodology and pedagogy.


Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…


Varies from 2 hour to full 3 day course

Tailored to suit your needs

Individual coaching or group workshop


Let us come to you

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