The Art of Delivering Constructive Feedback
THE MANAGER'S GUIDE OF EFFECTIVE AND EFFICIENT FEEDBACK
Receiving negative feedback is never easy or pleasant, giving them can be even more challenging. Develop your empathy and emotional intelligence to be able to give fair, respectful and constructive feedback.
Giving constructive criticism is one of the most important skills for leaders & managers. It is also one of the most challenging skills to acquire.
The leader or manager’s delivery style will mainly determine how the feedback is received.
Our workshop provides valuable knowledge and tools which will allow the participants to give feedback and criticisms that boosts the performance and attitude of their team members.
Find out the importance of feedback and criticism for professional growth.
Learn to find the right time and place for the situation: praise in public, criticise in private.
Remember past situations & how you handled them. Focus on repeated ones.
Know how to create a safe atmosphere.
Prepare your message carefully to give fair and constructive feedback. Focus on the message as well as the receiver.
Be aware of your own body-language as well as other’s: tone of voice, facial expressions, postures.
Handle different personality types and emotions using emotional intelligence & empathy.
Focus on your listening skills: listen to understand, not to answer.
Implement the ‘asking’ vs. ‘telling’ technique when giving feedback.
Keep written records for important matters.
Develop your communication skills in challenging situations.
Seek feedback and criticism and receive them with grace.
Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…
This course will benefit all leaders, directors and managers from a variety of backgrounds, industries and skill levels who wish to improve their communication skills and abilities to deliver constructive criticism to any team member in all kind of situation.
Varies from 2-hour to the full 1 day course
Tailored to suit your needs
Individual coaching or group workshop
Let us come to you
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