New Reflections developed dedicated training programs for hospitality businesses to promote French Art de Vivre worldwide.
From their arrival to their departure, give your guests the best treat and leave them with an excellent souvenir of their stay.
We developed training courses with detailed skills and knowledge for everyone working in the hospitality industry in Australia whether it is in a Resort Hotel, Suburban Hotel, Bar, Club, Restaurant or Café.
Our unique programs are targeting the fundamental skills hospitality employees will need to ensure their business thrives.
Enhance your staff capability, competency and ultimately your competitive differentiation.
DIFFERENT TOPICS AVAILABLE
Audit your hospitality business
Communication skills & body language
Personal presentation & uniform: image consulting
Grooming & hygiene
Hospitality etiquette & protocol
Management skills & leadership
Customer service solutions
Train the trainer
And much more
Enjoy a playful methodology and pedagogy
Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…
Varies from 2 hour to full 3 day course
Tailored to suit your needs
Individual coaching or group workshop
In-house or public class