Hospitality Workshop | Sydney | Soft skills



New Reflections developed dedicated training programs for hospitality businesses to promote French Art de Vivre worldwide.


From their arrival to their departure, give your guests the best treat and leave them with an excellent souvenir of their stay.

We developed training courses with detailed skills and knowledge for everyone working in the hospitality industry in Australia whether it is in a Resort Hotel, Suburban Hotel, Bar, Club, Restaurant or Café.

Our unique programs are targeting the fundamental skills hospitality employees will need to ensure their business thrives.

Enhance your staff capability, competency and ultimately your competitive differentiation.






  • Audit your hospitality business

  • Communication skills & body language

  • Personal presentation & uniform: image consulting

  • Grooming & hygiene

  • Hospitality etiquette & protocol

  • Cross-cultural training

  • Management skills & leadership

  • Team-building solutions

  • Customer service solutions

  • Train the trainer

  • And much more

  • Enjoy a playful methodology and pedagogy


Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…


Varies from 2 hour to full 3 day course

Tailored to suit your needs

Individual coaching or group workshop

In-house or public class

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