Retail Workshop | Sydney | Soft skills



Improve performance, motivation, sales and customer service. 'Hide for attitude, train for skills'


With the right retail sales training, you can take advantage of the modern competitive environment. With the right attitude and skills, your sales team can stand out from the crowd.

Practical skills are those that the motivated salesperson can put to work right away, not concepts that lend themselves to subjective interpretation.

New Reflections developed dedicated training programs for retail businesses.

Don't let your team members miss any sales opportunities.  Make sure that your retail sales associates don't struggle to attain their quotas and ensure your business with consistent results from day-to-day.






  • Audit your shop(s)

  • Communication skills & body language

  • Shop environment, focus on details

  • Personal presentation: image consulting

  • Image consulting skills for fashion retail workers

  • First impressions

  • Grooming & hygiene

  • Etiquette & protocol

  • Cross-cultural training

  • Management & leadership

  • Team building solutions

  • Train the trainer

  • And much more

  • Enjoy a playful methodology and pedagogy


Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…


Varies from 2 hour to full 3 day course

Tailored to suit your needs

Individual coaching or group workshop

In-house or public class

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