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Frequently Asked Questions

FAQs are here to help you!

Who are you and who created New Reflections?

At New Reflections, we are dedicated to helping individuals and organisations thrive through the development of essential soft skills. Our training workshops and coaching programs are not just educational; they are interactive, enjoyable, and tailored to meet your specific needs.

Our Journey

Our story began in the vibrant city of Paris, France, back in 2008. With a passion for empowering individuals and a commitment to fostering personal and professional growth, Maud Vanhoutte, the founder of New Reflections, embarked on a journey that would soon become a remarkable success story.

After six years of making a significant impact in France, Maud's adventurous spirit led her to explore new horizons, and she decided to relocate New Reflections to the picturesque city of Sydney, Australia. It was a bold move, and it marked the beginning of a new chapter in our journey.

A Decade of Excellence

Today, New Reflections proudly operates Worldwide from Sydney where we have been serving the Australian community for over a decade. Our commitment to delivering high-quality soft skills training remains as strong as ever, and our journey continues to evolve and flourish in this beautiful and diverse country.


What sets us apart

At New Reflections, we understand that soft skills are the foundation of personal and professional success. That's why our training workshops are meticulously designed to be engaging, interactive, and most importantly, tailored to your unique requirements. We believe that learning should be a fun and transformative experience, and we are here to make that happen for you.

Whether you're an individual looking to enhance your communication, leadership, or interpersonal skills, or an organisation seeking to empower your team with the soft skills needed for success in the modern world, New Reflections is your trusted partner on this exciting journey of growth and development.


>> Meet our Team



Why Choose New Reflections Training Centre? 

When it comes to personal and professional learning solutions, New Reflections stands out as the trusted partner of choice. With a commitment to a human-centred approach and a track record of satisfied participants from over 100 organisations, there are compelling reasons why you should choose us for your soft skills training and coaching needs.

1. Human-Centered Approach

At New Reflections, our approach revolves around you. We understand that each individual and organisation is unique, with distinct goals and challenges. That's why we take a human-centred approach to create personalised learning experiences that cater to your specific needs. With us, your growth and development are at the heart of everything we do.

2. Expert Consultants

Our consultants are the best in their respective areas of expertise. They bring a wealth of knowledge and practical experience to the table, ensuring that you receive top-notch training and guidance. Our team is dedicated to facilitating exceptional training workshops that empower you to excel in your personal and professional life.

3. Tailored Programs

One size does not fit all, and we understand that. Every program we offer is meticulously tailored to your needs. Whether you're an individual looking to enhance your soft skills or an organisation seeking to upskill your workforce, you can trust that you'll join a class that perfectly suits your requirements. Our customised approach ensures that you get the most out of your learning journey.

4. Proven Track Record

With a history of serving over two decades 100+ organisations and thousands of happy participants, New Reflections has a proven track record of success. Our training programs have consistently delivered tangible results, helping individuals and businesses achieve their goals and aspirations.

5. Endless Possibilities

When you choose New Reflections, you're not just signing up for a training program; you're opening the door to endless possibilities. Our comprehensive soft skills training covers areas such as communication, leadership, interpersonal skills, and more. These skills are not just beneficial; they are essential for success in today's dynamic world.

So, when considering your personal and professional development, the question to ask isn't "Why choose New Reflections?" but rather, "Why not choose New Reflections?" Join us on a transformative journey of growth, empowerment, and excellence. Discover the difference that a human-centred, expert-led, and tailored approach can make in your talents’ lives and the life of your organisation. With New Reflections, your success story begins here.


What do you mean by Soft Skills?

Soft skills, often referred to as interpersonal skills, or people skills, are a set of personal attributes and qualities that enable individuals to interact effectively and harmoniously with other people. These skills encompass a wide range of non-technical abilities and behaviours that are crucial in both personal and professional contexts. Unlike hard or technical skills, which are specific to a particular job or task, soft skills are transferable and can be applied in various situations and roles.

Here are some key characteristics of soft skills:

  • Communication

Effective communication is a fundamental soft skill. It involves the ability to express ideas, thoughts, and information clearly and confidently, as well as active listening to understand others.

  • Interpersonal Skills

Interpersonal skills encompass the ability to build and maintain positive relationships with others. This includes empathy, teamwork, collaboration, and conflict resolution.

  • Emotional Intelligence

Emotional intelligence involves recognising and managing one's own emotions and understanding and responding to the emotions of others. It includes self-awareness, self-regulation, empathy, and social skills.

  • Adaptability

Soft skills also include the capacity to adapt to new situations, changes, and challenges. Being open to learning and flexible in your approach is important.

  • Problem-Solving

Effective problem-solving involves analysing situations, identifying solutions, and making informed decisions. It often goes hand-in-hand with critical thinking skills.

  • Leadership

Leadership skills are vital for individuals in supervisory or managerial roles. They include the ability to inspire, motivate, and guide a team toward achieving goals.

  • Time Management

Managing time effectively, setting priorities, and being organised are essential soft skills for productivity and efficiency.

  • Stress Management

The ability to handle stress and pressure in a healthy way is a valuable soft skill. It contributes to overall well-being and performance.

  • Negotiation and Conflict Resolution

Soft skills like negotiation and conflict resolution are important for resolving disputes and reaching mutually beneficial agreements.

  • Networking

Building and maintaining professional networks is crucial for career growth and opportunities.


Soft skills are not only essential for building positive interpersonal relationships but also for enhancing personal and professional success. They play a significant role in career development, leadership, teamwork, and overall well-being. Employers often value soft skills just as much as technical skills when evaluating candidates because they contribute to a productive and harmonious work environment.


Which training programs do you deliver at New Reflections?

At New Reflections, we offer a wide range of personal and professional training programs, each designed to empower individuals and organisations with essential soft skills. Our courses span various key areas, ensuring that you have access to the knowledge and tools needed to succeed in both your personal and professional life. Here are the main areas of focus for our training programs:

>> Verbal & Non-Verbal Communication Skills

  • Effective Communication

  • Public Speaking and Presentation Skills

  • Interpersonal Communication

  • Non-verbal communication and Body Language

>> Leadership & Management Skills

  • Leadership Development

  • Team Building and Collaboration

  • Conflict Resolution and Management

  • Strategic Leadership

>> People & Culture Learning Solutions

  • Diversity and Inclusion Training

  • Employee Engagement

  • Workplace Culture Enhancement

  • Talent Development and Retention

>> Professional Development Courses

  • Time Management and Productivity

  • Goal Setting and Achievement

  • Emotional Intelligence

  • Self-Confidence and Self-Esteem Building

>> Life Skills Development & Career Support Programs

  • Stress Management

  • Resilience and Well-being

  • Career Development and Advancement

  • Networking and Relationship Building

Our commitment to tailoring programs to your specific needs ensures that you receive training that aligns with your goals and objectives. Whether you are an individual looking to enhance your personal skills or an organisation seeking to upskill your workforce, our extensive course offerings provide the knowledge and expertise you need to succeed.

At New Reflections, we believe in the transformative power of soft skills. Our programs are interactive, engaging, and designed to make learning enjoyable. We invite you to embark on a journey of growth and development with us, where you can acquire the soft skills necessary to thrive in today's dynamic world.

What is the typical duration for a training workshop?

At New Reflections, we understand that individuals and organisations have diverse needs and schedules. Therefore, we offer flexible training durations to accommodate your specific requirements and constraints. The typical duration for a training workshop can vary widely, and we tailor our programs to your preferences.

Here are some options we provide:

  • 90-Minute Lunch & Learn Program

These short, focused sessions are designed to deliver key insights and practical tips in just 90 minutes. They are ideal for busy professionals who want to enhance their skills without a significant time commitment.

  • Half-Day or Full-Day Workshops

For a more in-depth learning experience, we offer half-day and full-day workshops. These longer sessions allow for a deeper exploration of the subject matter and include interactive activities and discussions.

  • Multi-Day Training Programs

Some topics may require a multi-day approach to cover comprehensive content and provide ample practice opportunities. These programs are typically spread over 2 to 5 days, allowing for thorough skill development.

  • Extended Programs (6 to 24 Months)

For individuals or organisations looking for ongoing and sustained skill development, we offer extended programs that can span from 6 to 24 months. These programs include regular sessions, assignments, and coaching to support continuous growth and improvement.

  • Customised Duration

We understand that your needs, expectations, and budget may vary. Therefore, we are open to designing training programs with a duration that aligns with your specific goals and constraints.

The flexibility in training duration is a key aspect of our approach. Soft skills are continuously evolving, and there is always room for improvement and development. We are committed to providing you with the training that best suits your needs, ensuring that you receive the knowledge and skills necessary to excel in your personal and professional life.


What is the typical duration for a coaching program?

The typical duration for a coaching program at New Reflections is designed to be flexible and adaptable to your specific needs and circumstances. Our coaching programs are tailored to support your personal and professional development in soft skills.


Here are some common options for coaching program durations:

  • Short Coaching Session (2 hours)

A brief, focused coaching session lasting approximately 2 hours can provide valuable insights, guidance, and actionable steps to address specific soft skills challenges or goals.

  • 3-Month Coaching Program (45 minutes sessions)

A 3-month coaching program allows for more in-depth exploration and development of soft skills. It provides ongoing support, feedback, and strategies to help you achieve your objectives. The sessions are then organised for 45 minutes.

  • 6-Month Coaching Program (45 minutes sessions)

A 6-month coaching program offers an extended period of personalised coaching to work on enhancing your soft skills. This duration allows for sustained growth and significant improvement.

  • 12-Month Coaching Program (30 to 45 minutes sessions)

For individuals or organizations seeking a long-term commitment to skill development, a 12-month coaching program provides ample time for comprehensive skill enhancement and refinement.

  • Customised Duration

We understand that everyone's needs, expectations, and schedules are unique. Therefore, we are open to designing coaching programs with a duration that aligns precisely with your goals, availability, and budget.

The flexibility in coaching program duration ensures that you receive the support and guidance you need to make meaningful progress in your soft skills development. Soft skills are continuously evolving and can always be improved and refined, making coaching an effective and valuable investment in your personal and professional growth.

I have / My group have specific learning and training needs, can you cater for us?


Yes, New Reflections is committed to catering to specific learning needs and customising our training programs to meet your unique requirements. We understand that individuals and organisations may have specific goals, challenges, and areas of focus, and we are here to provide tailored solutions.

Whether you have specific soft skills you want to develop, require customisation of content and delivery, or have particular objectives in mind, we can work closely with you to design a program that aligns with your needs. Our team is experienced in creating customised training workshops, coaching sessions, and programs that address the specific learning goals and challenges of all learners, no matter their levels of development.

To get started, we encourage you to reach out to us and share your specific learning needs and objectives. Our experts will collaborate with you to understand your requirements and develop a personalised plan that ensures you receive the training and support necessary to achieve your goals. Your success is our priority, and we are dedicated to delivering training solutions that are tailored to your satisfaction.


What is the cost of your workshops, organised in-house or online?

The cost of an in-house or online workshop organised by New Reflections can vary significantly based on several factors.


Here are some of the key considerations that can influence the pricing:

  • Location

The geographic location of the training can impact the cost. Workshops held in major cities or areas with higher living costs may be priced differently than those in less expensive regions.

  • Number of Participants

The size of the group participating in the workshop can affect the overall cost. Larger groups may require more resources and materials, which can influence pricing.

  • Duration

The length of the workshop, whether it's a half-day, full-day, or multi-day event, will contribute to the pricing structure.

  • Number of Training Sessions

If you opt for a series of training sessions or a bundled package, the cost may be different from a one-time workshop.

  • Customisation

If you require extensive customisation of the content or additional materials, this may affect the cost.

  • Travel Expenses

If the workshop facilitator or trainers need to travel to your location, travel expenses may be factored into the pricing.

  • Materials and Resources

The type and quantity of materials provided, such as workbooks, handouts, or digital resources, can influence the cost.

  • One-Time vs. Bundled Solutions

As mentioned, one-off workshops may have different pricing structures compared to bundled solutions that involve multiple training sessions or ongoing support.

  • Facilitator/Trainer Expertise

The experience and expertise of the facilitator or trainers involved can influence the cost.

Given these variables, it's challenging to provide a precise cost without specific details about your requirements. To determine the exact cost of an in-house or online workshop for your organisation, it's advisable to contact New Reflections directly. Our team can work closely with you to understand your needs, preferences, and budget constraints, and provide you with a customised quote that aligns with your objectives. This personalised approach ensures that you receive a tailored solution that meets your unique training requirements and budget.


How many participants can be invited to your workshops?

The short answer is anywhere from 1 to many.


At New Reflections, we tailor our workshop group sizes to ensure the best possible learning experience for participants. The number of participants who can join our workshops may vary depending on the specific topic and the format of the session.


Here are some guidelines for group sizes

  • Lunch & Learn Workshops

These short and focused sessions typically accommodate a minimum of 2 participants and can go up to a maximum of 20 participants. They are designed for smaller, interactive groups to facilitate engagement and discussion. For bigger groups, please contact us.

  • Practical Workshops

For practical workshops covering topics in-depth, we usually limit the group size to a maximum of 12 participants. This smaller group size allows for more personalised attention, practice opportunities, and meaningful interactions. For smaller or bigger groups, please contact us.

  • Company Events, Seminars, and Team Bonding Activities

We have the flexibility to cater to larger groups for company-wide events, seminars, or team-building activities. The group size for such events can be customised based on your specific requirements and goals.

Our priority is to create an engaging and effective learning environment for participants. Smaller group sizes in practical workshops, in particular, ensure that each participant receives individualised guidance and has ample opportunities to practice and apply what they've learned.

If you have specific needs or would like to discuss the group size for a particular workshop or event, we encourage you to contact us directly. We can work closely with you to determine the most suitable group size based on your objectives and preferences, ensuring that the training experience is tailored to your satisfaction.


Do you do 1-on-1, individual courses?

Yes, New Reflections offers 1-on-1 coaching sessions for professionals and individuals seeking personalised and focused attention. These 1-on-1 courses are designed to cater to your specific needs and goals. Since the content and duration are flexible, you have the opportunity to customise the program to align with your unique requirements.

Whether you're looking to enhance your communication skills, leadership abilities, personal development, or any other area of soft skills, our 1-on-1 coaching sessions provide a tailored and intensive learning experience. This personalised approach ensures that you receive individualised guidance, feedback, and support to help you achieve your objectives.

To get started with a 1-on-1 coaching program, we encourage you to reach out to New Reflections directly. You can share more details about your project, goals, and areas of focus, and our team will work closely with you to create a customised program that meets your needs. This collaborative approach ensures that you receive the specific training and support required to excel in your personal and professional development journey.


I don’t live in Sydney / Australia, can I still enrol in a course?

Absolutely! New Reflections offers training courses and coaching sessions to individuals worldwide. Whether you reside in Sydney, Australia, or anywhere else in the world, you can still enrol in our courses and benefit from our expertise in soft skills development.

For individual training programs, we offer online coaching sessions. This means that you can access our training and coaching services from the comfort of your own location, no matter where you are. Online coaching sessions provide the flexibility to engage in professional development without the need for physical presence, making it convenient for individuals around the globe.

So, regardless of your geographic location, you can take advantage of New Reflections' training programs and coaching services to enhance your soft skills, personal development, and professional growth. Feel free to reach out to us to inquire about the specific courses and coaching options available to you online. We look forward to supporting you on your journey towards personal and professional excellence, no matter where you are in the world.


Do you only work during work hours?

At New Reflections, we understand that individuals and organisations have varying schedules and time constraints. We are committed to accommodating your needs, and we offer flexibility in scheduling training workshops, coaching sessions, or team-building activities.

If you require sessions outside of regular work hours or during the weekend, we are more than willing to discuss and arrange suitable options with you. Our goal is to ensure that you have access to our training and coaching services at a time that best aligns with your availability and preferences.

Please feel free to contact us to explore the possibilities and discuss scheduling options that work for you. We are dedicated to providing convenient and tailored solutions to meet your personal and professional development needs, regardless of the time or day.

Who are your clients?

New Reflections offers a wide range of tailored professional development services, including group workshops, individual coaching, and training sessions. New Reflections collaborates with a diverse clientele, including prominent companies and organisations in Australia, the Asia-Pacific (APAC) region, and beyond.


Some of the notable organisations New Reflections has worked with include:

Corporate Clients in Australia and APAC

  • Cisco

  • Kennards Hire

  • Zendesk

  • First State Super

  • China Eastern

  • University of New South Wales (UNSW)

  • Union Pay

  • Sydney Cricket Ground


Global Coaching and Training

  • Google

  • Facebook

  • American Express

  • Snap

  • Grab

  • Salesforce

  • Accenture

  • Dell Technologies

  • ServiceNow

  • Visa

  • Warner Bros

  • AppDynamics

  • NetApp

  • Colgate-Palmolive


New Reflections’ extensive experience and engagement with these organisations reflect our expertise in delivering high-quality professional development and coaching services to a broad spectrum of clients, from leading tech giants to educational institutions and beyond. This diverse portfolio underscores New Reflections' commitment to empowering individuals and organisations worldwide with essential soft skills and personal development tools.

Our clients

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