Develop Your Emotional Intelligence
IMPROVE YOUR PERSONAL & PROFESSIONAL LIFE AND RELATIONSHIPS
Emotional intelligence is the link between the heart and the brain. Develop your team’s emotional intelligence to create positive team relationships as well as an excellent customer service.
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. A person's EQ is a measure of their interpersonal and communication skills. EQ is an abbreviation for 'emotional quotient'. We define EI/IQ as the ability to recognise, understand and manage our own emotions as well as others.
Develop your interpersonal skills and learn how emotions shape our behaviour and how we can use this to inspire high performance.
Define emotional intelligence and find out how you can use it
Understand how emotional health and physical health are related
Learn how to recognise the different emotions and learn how to manage them: develop self-awareness and self-management of personal emotions to positive outcomes
Master techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
Focus on optimism and pessimism as well as positivism and negativism
Focus on other people's emotions: recognise them and respond to those emotions in order to inspire high performance
Develop empathy & relationships for improved communications
Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…
This course will benefit all team members and leaders from a variety of backgrounds, industries and skill levels who wish to develop their emotional intelligence in order to transform their lives and relationships.
Varies from 2-hour to the full 2-day course
Tailored to suit your needs
Individual coaching or group workshop
In-house or public class
click to see the course details
click to see the articles