Active Listening Skills
BECOME AN EXCELLENT COMMUNICATOR
We hear everything, but do we really listen? Even though listening is key to communication, few of us are taught how to listen effectively. Active listening builds effective team relationships, which improves their effectiveness at work, through the development of improved communication and understanding. Is your team sending and receiving messages effectively? Invite your team members to develop their listening skills and boost your potential!
The hearing is a sensory experience, that provides meaning on different levels. Listening is a voluntary activity, one where we can decide how we engage in it. Listening is a very useful skill that can be developed. Thanks to our workshop, you will only need a clear intention and the ability to concentrate on the speaker's words in order to discern what is being communicated on multiple levels.
Hearing or listening? Understand the difference as well as the importance of listening skills
Assess your listening skills: gain awareness of your listening skills strengths, weaknesses and blind spot
Be aware of the barriers to active listening such as interruptions and judgement
Learn the principle of communication and non-verbal communication
Experience the best and the worst listeners exercises
Learn the fine art of listening skills and discover tools to improve your listening skills such as questions to keep in mind while listening
Start speaking less than you listen and spend more time paying attention and observing
Understand the importance of giving feedback and rephrasing
Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…
This course will benefit team members and leaders from a variety of backgrounds, industries and skill levels who wish to improve their communication skills and professionalism by attaining a higher level of listening skills. This course is for you if you feel that you have difficulty with your focused listening, or you simply wish to strengthen your work relationships through improved listening skills.
Varies from 2-hour to the full 1-day course
Individual coaching or group workshop
Tailored to suit your needs
In-house or public class
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