Active Listening Skills

BECOME AN EXCELLENT COMMUNICATOR

Varies from 2-hour to the full 1-day course

Tailored to suit your needs

Individual coaching or group workshop

In-house 

Let us come to you

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We hear everything, but do we really listen? Even though listening is key to communication, few of us are taught how to listen effectively. Active listening builds effective team relationships that improve effectiveness at work. Do your talents send and receive messages effectively?

Listening Skills Workshop Overview

 

The hearing is a sensory experience that provides meaning on different levels. Listening is a voluntary activity, one where we can decide how we engage in it. As for many soft skills, listening skills can be developed. There is no quick fix, it will require focus, discipline and the willingness to learn and improve. When joining the listening skills workshop, you will only need a clear intention and we will help you develop your ability to concentrate on the speaker's words to discern what is being communicated on multiple levels. In this workshop, participants will develop skills that will help them create positive relationships with colleagues, customers and other stakeholders.

Listening Skills Workshop Course Content

  • Introduction to listening skills: hearing or listening.

  • Assess your listening competencies: gain awareness of your listening skills’ strengths, weaknesses and blind spots.

  • Learn how to recognise and avoid barriers to active listening such as interruptions, assumptions, limiting beliefs and judgements.

  • Understand the productivity cost of miscommunication and misunderstanding at an individual, team and organisational level.

  • Learn the foundations of verbal and non-verbal communication.

  • Experience the best and the worst listening exercises.

  • Develop a new habit: listen to understand, not to respond.

  • Increase awareness of how your mindset impacts your listening skills.

  • Discover listening skills’ best practices and techniques to significantly improve your skills.

  • Practice skills and attitudes that facilitate effective listening.

  • Develop more effective questioning skills to reinforce your active listening.

  • Get familiar with the fine art of rephrasing and giving feedback.

  • Start speaking less than you listen and spend more time paying attention and observing.

  • Highlight your learning keys and structure your action plan.

Various resources: Debates, role-play, case studies, real-life scenarios, games, videos, exercises...

Designed For

 

This listening skills training workshop will benefit team members and leaders from a variety of backgrounds, industries and skill levels who wish to improve their communication skills and professionalism by attaining a higher level of listening skills. This course is for professionals who have difficulties with focused listening or for those who simply wish to strengthen their work relationships through improved listening skills. This training workshop will be customised to address your organisation’s specific requirements and will use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.

 

Pre-Requisite

  • Motivation

  • Positive attitude

  • Smile

Note: Due to the current situation, all solutions are currently offered online. We organise individual coaching, group workshops and webinars through an online platform. Linking the right technology with our great creativity allows us to design highly interactive and engaging online training solutions.

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