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How to say No?

Mastering the Art of Saying No

We are not trained to say no and we have all said yes to things and later regretted that impulse to please and avoid a potential conflict.

Lady politely saying NO

Saying No Workshop Outcomes

By the end of the training workshop participants will be able to:

  • Say no firmly and politely (including to clients and managers); without hurting people's feelings.

  • Develop their assertiveness, and connect to their needs and expectations to assist decision-making.

  • Get familiar with the no strategy to make it easier (not easy) to say no firmly, clearly, and gracefully but not aggressively.

Saying No Course Outlines

  • Explore the mindset shift required to embrace the art of saying "no" and delve into the hidden costs of lacking assertiveness in your personal and professional life: workload, stress level, health and general well-being.

  • Assess your current ability to assert yourself and accept rejection gracefully. Through a guided self-reflection process, you will gain insight into your strengths and areas for improvement, helping you understand the true cost of your lack of assertiveness. This introspective exercise will serve as a foundation for your journey towards mastering the art of saying "no."

  • Study and internalise the best techniques to say no. Explore various approaches, from diplomatic declines to constructive alternatives, that enable you to communicate your boundaries without coming across as aggressive or uncooperative. Understanding the nuances of language and non-verbal cues can make all the difference in delivering a firm but respectful "no."

  • Apply your newfound knowledge to real-life scenarios. These challenging situations will help you develop the skill of saying "no" without apologising or feeling guilty, all while preserving relationships and preserving the deal. This practical experience is crucial for building confidence and competence in this essential skill.

  • Get introduced to strategies for developing emotional intelligence, which will enable you to manage the stress and emotional challenges associated with saying "no."


And so much more!

Various resources: video practice, real-life scenarios and role-play games, case studies, group exercises, debates and brainstorming sessions.


Your Tailored Saying No Training


Varies from 90min to

the full 3-day course


Tailored to suit your needs


Individual coaching or group workshop


Online or in-person

Course Designed For

This how to say no training program will benefit all professionals and leaders from a variety of backgrounds, industries and skill levels who need to be firmer in their communication. In this journey towards mastering the art of saying "no," participants will discover that assertiveness is not about being rude or negative but rather about protecting their time, energy, and overall quality of life.

By developing this skill, they will be better equipped to maintain a healthy work-life balance, reduce stress, and build more authentic and respectful relationships in both their personal and professional life.

This training program will be customised to address your organisation’s specific requirements and will use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.

What I will remember the most is that by saying No to others I am saying YES to myself.

I feel more equipped to push back and say no without beating around the bush or ending up saying yes.

I wasn't aware of how often I say yes when I really mean no. I really loved this workshop, thank you.

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