How to say (and accept) NO?
What exactly is The Art of Saying No? A lot of people just don't like the idea of having to tell people they can't do something. When they are saying no, they wonder if they are still believable, likeable, or reliable and they often end up sending a weak ‘maybe’ or worst, they say ‘yes’ when they don’t want to. If you
would like for you and your teams to be able to say no firmly, and have it accepted, without being discourteous, this Saying No training workshop is for you.
Understand that a no doesn’t always have to be negative
Assess your no-power and understand why it is so hard for you to say no
Saying no to customers, managers and co-workers: case-studies
Easy steps to say no: the no strategy to make it easier (not easy) to say no without guilt
The art of saying no: save the deal, save the relationship, and still say no
Develop your empathy & assertiveness skills to master the art of saying no
Develop your ability to say no firmly but not aggressively without apologising
Work on emotional intelligence to manage your stress of saying no
Learn to stick to no in challenging situations
Changing others’ habits by changing your responses
Practice the art of saying no: start saying what you don't want, as it is to be able to say what you do want. In other words, start choosing yourself, say no to others to say yes to yourself
Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…
This course will benefit all team members and leaders from a variety of backgrounds, industries and skill levels who wish to improve their professional relationships with team members by understanding them better.
Varies from 2-hour to the full 2-day course
Tailored to suit your needs
Individual coaching or group workshop
In-house or public class
click to see the course details