How to say (and accept) NO?

Get ready to politely say NO

How to say no firmly and politely? How to say no without hurting someone’s feeling? Can we say no to a manager or a client? We are not trained to say no and we have all said yes to things and later regretted that impulse to please and avoid a potential conflict. Develop your assertiveness and get ready to say and accept no in this training workshop.



How to Say No Workshop Overview


What exactly is the art of saying no? A lot of people just don't like the idea of having to tell people they can't do something, they are feeling pressured or obligated to say yes. Saying ‘no’ is not easy, in any language.  When they are saying no, most people wonder if they are still likeable or reliable and they often end up sending a weak ‘maybe’ or worst, they say ‘yes’ when they don’t want to. Not knowing how to say no is leading many professionals to over-commit, resulting in a high level of stress and long working hours. This how to say no training workshop will assist participants in saying no firmly and courteously to have it accepted. This workshop will equip participants with keys and techniques to develop their assertiveness and reduce their over-commitment by developing their ability to push back while protecting critical business relationships.



How to Say No Course Content

  • Introduction to the art of saying no.

  • Understand that no doesn’t always have to be negative: mindset twist.

  • Discover the cost of your lack of assertiveness: stress, health, workload, and work-life balance.

  • Assess your assertiveness and ability to say no. Understand why it is so hard for you to say no.

  • Learn the first steps to say no: the no strategy to make it easier (not easy) to say no firmly, clearly, and gracefully but not aggressively.

  • Develop your empathy & assertiveness skills to master the art of saying no.

  • Establish better boundaries: start choosing yourself, say no to others to say yes to yourself without apologising and without guilt.

  • Practice the art of saying no in challenging situations with customers, managers and co-workers: save the deal, save the relationship, and still say no.

  • Learn to say no focusing on cultural, personality and cognitive differences.

  • Work on emotional intelligence to manage your stress of saying no.

  • Change others’ habits by changing your responses.

  • Apply the ‘say no’ approach: real-life scenarios.

  • Highlight your learning keys and structure your action plan.


Various resources: Debates, role-play, case studies, real-life scenarios, games, exercises…



Designed For


This how to say no training workshop will benefit all team members and leaders from a variety of backgrounds, industries and skill levels who wish to develop their assertiveness at work to reduce their level of stress. This course is for professionals who have difficulties saying no to new projects and end-up over-committed and highly stressed. This training workshop will be customised to address your organisation’s specific requirements and will use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.




  • Motivation

  • Positive attitude

  • Smile




Varies from 2-hour to the full 2-day course

Tailored to suit your needs

Individual coaching or group workshop


Let us come to you

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