Etiquette & Protocol Training Workshop


Our interactions are dictated by unspoken rules. The violation of these etiquette rules puts us at a disadvantage and harms the development of successful relationships in your future. Improve your awareness and negotiation of etiquette rules to facilitate the development of successful interactions and relationships.



The protocol is an important part of diplomatic practise linked with history, royalty, religion, culture and language.

In today’s global arena, an understanding of proper protocol is in high demand.

New Reflections workshop will help your team achieve their personal and professional goals, with charming confidence and polished social graces.

Our program is providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviours necessary to build lasting business relationships.


Inspired by the French School of Etiquette & Protocol



Course Content


  • Learn good manners in today’s society.

  • Use correct titles and forms of address in different contexts.

  • Learn the business card protocol.

  • Discover cross-cultural communication skills including differences in gestures & body language.

  • Get ready to introduce yourself and others appropriately to engage in an initial conversation.

  • Learn to present yourself, and your organisation with confidence.

  • Issues of time, space, and punctuality.

  • Appropriate business attire.

  • Gender issues around the world.

  • Small talk do's and don'ts.

  • Global gift-giving protocols.

  • Cell phone courtesy.

  • Table etiquette.


Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…


Designed For


This course will benefit team members, leaders and organisations from a variety of backgrounds, industries and skill levels who wish to improve their etiquette & protocol awareness to feel confident in any social situation by avoiding mistakes and clumsiness.

Varies from 2-hour to the full 2-day course

Tailored to suit your needs

Individual coaching or group workshop


Let us come to you

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