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Etiquette & protocol training workshop

International Protocol and Diplomacy

Develop your knowledge of national and international protocol, cross-cultural difference, business etiquette and first impressions.

Etiquette and protocol training course diplomacy New Reflections

Etiquette & Protocol Outcomes

By the end of the training workshop participants will be able to:

  • Feel confident about their knowledge and understanding of international protocol standards.

  • Introduce themselves and others appropriately in various contexts.

  • Engage in the right level of small talk when initiating the conversation.

Etiquette and Protocol Course Outlines

  • Historical background of protocol: the unwritten rules of courtesy and ceremony and the development of protocol procedures as we know them.

  • First impressions:

    • highlight the importance of first impressions in international contexts and leverage case studies to identify first impressions impairs.

    • Find the steps to create an environment of respect for international visitors, including punctuality.

  • Order of precedence, titles and forms of address: The importance of titles and forms of address; how dignitaries should be addressed. What is an order of precedence and how is it applied at formal functions?

  • Gift protocol: the unspoken rules for giving and receiving gifts from international visitors.

  • Communication etiquette: polish the guidelines for phone conversations, email etiquette, virtual, and in-person meetings. Highlight the cultural differences to cater for.

  • Table etiquette: learn essential table etiquette to guide ministers and other officials through formal diplomatic lunches and dinners.


And so much more!

Various resources: video practice, real-life scenarios and role-play games, case studies, group exercises, debates and brainstorming sessions.

French etiquette and protocol with New Reflections

Your Tailored Etiquette and Protocol Course


Varies from 2-hour to

the full 3-day course


Tailored to suit your needs


Individual coaching or group workshop


Online or in-person

Course Designed For

Our etiquette and protocol training program benefits all professionals from a variety of backgrounds, experience and skill levels who wish to improve their knowledge and awareness to improve their professionalism.

Our workshops are customised to address your organisation’s specific requirements and use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.

I have a greater understanding of the adjustments and nuances required

Thank you for a very informative workshop

Very helpful on a professional level

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