Develop a Truly Exceptional Customer Service
WIN AND RETAIN CUSTOMERS
Customer service is the lifeblood of any successful company. How customers have treated influences their commitment to your company, thus, repeated business. Is your team developing effective relationships with your customers? Invite your team to assess and develop their customer service skills.
Your customer service lays the foundation for your business’ success. Delivering truly outstanding customer service is essential to building a strong and competitive advantage as well as loyal long-term customers.
Learn the skills to deal with complex or challenging customer service situations.
Define what customer service is.
Learn how to retain customers and win new ones. Find out what makes them stay or leave.
Develop skills to exceed customer expectations.
Master the art of questioning to make your customers tell you everything you need to know in order to take good care of the situation.
Discover the best problem-solving techniques and develop your own creativity.
Develop your emotional intelligence and empathy.
Make your customers tell everyone they know about you.
Improve your communication skills and body language awareness.
Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…
This course will highly benefit team members and organisations from a variety of backgrounds, industries and skill levels who wish to develop their communication skills to provide their customer with the best customer experience. Towards 100% happy customers.
Varies from 2-hour to the full 3-day course
Tailored to suit your needs
Individual coaching or group workshop
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