Assertive Communication Training | New Reflections
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Assertive communication training

Passive, aggressive, passive-aggressive, and assertive styles

This assertive communication workshop provides participants with the skills, tools and techniques to handle difficult conversations confidently and assertively.

assertive communication at work

Assertive Communication Training Course Outcomes

By the end of the training workshop participants will be able to:

  • Identify their dominant communication style and how they respond to others'.

  • Stand up for their rights of expressing thoughts, feelings, wishes, and needs appropriately.

  • Deal gracefully and constructively with difficult conversations, including constructive feedback or conflict without falling into defensiveness, passiveness or aggressive behaviour.

Assertive Communication Skills Course Outlines

  • Study the 4 styles of communication: how do you use them and how do you respond to others' style of communication.

  • Get introduced to effective techniques to develop confidence in presenting clear messages to different audience types, including your senior executive leaders.

  • Become familiar with Yvonne Collier's LAFFe to Success Behavioural Model and understand how it can support your confident and assertive communication.

  • Develop your assertive language and learn to welcome your emotions to handle ‘difficult’ people and situations firmly and fairly.

  • Understand assertive communication across different cultures and how it applies in Australia.

  • Get ready to say no and push back in a kind and considerate way for all parties involved.

 

And so much more!

Various resources: video practice, real-life scenarios and role-play games, case studies, group exercises, debates and brainstorming sessions.

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Worker with assertive communication skills

Your Tailored Assertive Communication Training Course

Duration

Varies from 2-hour to

the full 3-day course

Tailored

Tailored to suit your needs

Public

Individual coaching or group workshop

Organisation

Online or in-person 

Training Workshop designed for

This assertive communication training workshop will benefit all professionals from various backgrounds, industries and skill levels who wish to develop better communication skills and reach a new level of professionalism and effectiveness at work thanks to assertive communication skills.

 

This training workshop will be customised to address your organisation’s specific requirements and will use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.​

I can't believe I wasn't aware of my style of communication and how much it was impacting my relationships.

Spot on! Exactly the program I needed.

I feel already more confident and assertive.

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