Conflict Resolution Training Workshop

Learn how to respond to conflict appropriately and effectively

Conflict resolution training workshop

Are you in contact with difficult negotiations, people who can’t keep their emotions under control or employees needing better communication skills? Whether it is internal staff or dealing with external people, this conflict management course covers multiple situations and will be customised to the challenges you and your team may be facing.



Conflict Resolution Training Overview


Unresolved conflicts in the workplace can cost a lot to your organisation as they directly impact your employees’ wellbeing and productivity. When conflicts are not addressed, they are getting in the way of people enjoying their work and contributing their best to the organisation in which they work. Often, people are unsure how to act or tend to see conflicts as bad and will prefer to avoid them. When conflicts are successfully resolved, they can lead to personal and professional growth and assist in addressing a key problem and delivering unexpected benefits.

This conflict resolution training program will assist participants in developing skills to help resolve conflicts between others or to better manage conflict situations in which they are involved directly. In this workshop, participants will learn to deal with conflict, to resolve issues between staff, to prevent things from getting out of hand and becoming toxic, and they will receive practical tools and strategies.



Conflict Resolution Course Content

  • Introduction to conflict resolution and its cost to your organisation.

  • Open debate: how are you impacted by conflicts in the workplace? Focus on positive and negative impact.

  • Terminologies: differences between problem, disagreement and conflict.

  • Assess your ability to deal with conflicts: gain awareness of your conflict management style's strengths, weaknesses and blind spots.

  • Discover the whole spectrum of conflicts: aspects of a conflict, causes, signals, styles, and behaviours.

  • Understand the escalation processto read the signs and anticipate: from silent and unnoticeable conflicts to growing and accelerating ones.

  • Learn the steps to clarify a conflict and transform problems into creative opportunities.

  • Understand that communication is key to conflict resolution: moving from justification to resolution and from looking backward to looking forward.

  • Study how certain behaviours may undermine your ability to effectively work on conflict resolution: identify and eliminate unconscious habits and mannerisms that weaken your message and natural leadership.

  • Develop the habit of ‘attacking’ a situation, not a person.

  • Develop advanced communication skills focusing on open mindset and listening skills.

  • Focus on body language awareness for both your non-verbal communication as well as others’.

  • Study the common communication and influencing mistakes that hold conflict resolution back.

  • Learn effective conflict resolution strategies and conflict resolution techniques towards a win/win approach.

  • Work on your core fears linked to conflict resolution.

  • Study the influencing principles, the 3 ways of influence and the 5 negotiation styles to learn to adapt your conflict resolution approach to people and situations.

  • Work on challenging situations and crisis: handling conflicts and confrontations with dignity and control.

  • Practise the art of expressing your opinion and asking for what you want with calm, empathy and respect for others’ opinion.

  • Develop your emotional intelligence and learn to better control your own emotions as well as others’: learn to better handle tears, anger and other strong emotions.

  • Understand different personalities in the workplace – the DISC model.

  • Learn to project a more credible, self-assured image to express your opinion with authority—and tact: move from nervousness to assertiveness.

  • Focus on closure to ensure the end of the conflict and leave a positive impression.

  • Practise effective techniques to positively resolve conflicts in the workplace.

  • Highlight your learning keys and structure your action plan.


Each topic point will be introduced through a discussion, an exercise, a game, a case study or some role-play scenarios to reinforce participation and ensure a highly engaging and interactive workshop.



Designed For


This conflict resolution training workshop will benefit professionals from a variety of backgrounds, industries and skill levels who struggle with conflicts at work and wish to have a deeper understanding of how conflicts arise and grow, how to anticipate and how to tackle them on a win-win outcome. This online training workshop in real-time will be customised to address your organisation’s specific requirements and will use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.





  • Motivation

  • Positive attitude

  • Smile