EFFECTIVE COMMUNICATION SKILLS CREATE POSITIVE INTERACTIONS
Develop your team ability to communicate and work with others, avoiding conflict and disharmony.
There's more to communication than the words we say, there are many other factors such as body language and our tone of voice that are equally essential to how we communicate. We always focus on the words we use, "What will I say?", when we should really be focusing on "How will I say it?"
Find out how to communicate clearly and how to have a better understanding of others in this powerful workshop inspired by NLP. NLP or Neuro-Linguistic Programming is a set of skills based on communication and self-development.
Learn to make a great first impression
The image impact & role of body language
Your presentation and how to introduce yourself: the elevator pitch
The fundamentals of advanced communication
Assess your communication skills: gain awareness of your communication strengths, weakness and blind spots.
Common communication mistakes
The communication process
Build rapport and trust
Listening skills, clarity, concision, empathy and feedback
Face to face communication
Telephone communication skills
Professional email etiquette
Communicate with confidence
Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…
This course will benefit all team members and leaders from a variety of backgrounds, industries and skill levels who wish to improve their professionalism and effectiveness at work by attaining a higher level of communication skills.
Varies from 2-hour to the full 3-day course
Tailored to suit your needs
Individual coaching or group workshop
In-house or public class
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