Communication Skills Training Workshop | Sydney | Soft skills

Communication Skills

EFFECTIVE COMMUNICATION SKILLS CREATE POSITIVE INTERACTIONS

Develop your team ability to communicate and work with others, avoiding conflict and disharmony.

 

OVERVIEW

 

There's more to communication than the words we say, there are many other factors such as body language and our tone of voice that are equally essential to how we communicate. We always focus on the words we use, "What will I say?", when we should really be focusing on "How will I say it?"

Find out how to communicate clearly and how to have a better understanding of others in this powerful workshop inspired by NLP. NLP or Neuro-Linguistic Programming is a set of skills based on communication and self-development.

 

 

COURSE CONTENT

 

  • Learn to make a great first impression

  • The image impact & role of body language 

  • Your presentation and how to introduce yourself: the elevator pitch

  • The fundamentals of advanced communication

  • Assess your communication skills: gain awareness of your communication strengths, weakness and blind spots.

  • Common communication mistakes

  • The communication process

  • Build rapport and trust

  • Listening skills, clarity, concision, empathy and feedback

  • Face to face communication

  • Telephone communication skills

  • Professional email etiquette

  • Communicate with confidence

 

 

Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…

 

 

DESIGNED FOR

 

This course will benefit all team members and leaders from a variety of backgrounds, industries and skill levels who wish to improve their professionalism and effectiveness at work by attaining a higher level of communication skills. 

 

 

PRE-REQUISITE

 

  • Motivation

  • Positive attitude

  • Smile

Varies from 2-hour to the full 3-day course

Tailored to suit your needs

Individual coaching or group workshop

In-house or public class

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