Effective Workplace Communication Skills
FOR BETTER WORKPLACE RELATIONSHIPS
Varies from 2-hour to the full 3-day course
Tailored to suit your needs
Individual coaching or group workshop
Let us come to you
The ability to communicate effectively is an essential skill in today's world. Your talents will be involved in face to face meetings, telephone conversations and email exchanges daily. Remember that clients and prospects will form a perception that extends beyond the person interacting with them, to the entire organisation. This perception becomes their reality. New Reflections' "effective workplace communication skills" training workshop assists participants in developing the right skills to communicate in a clear, articulate and concise way.
Introduction to workplace communication skills.
Assess your communication skills through the different channels: gain awareness of your communication skills' strengths, weaknesses and blind spots.
Learn key etiquette & protocol for face to face meetings, professional emails and phone conversations.
Design your personal process to prepare and conduct productive meetings by establishing a plan and method to achieve desired meeting outcomes. Focus on face to face meetings as well as teleconferences.
Discover keys to establish rapport with others by picking up on non-verbal cues (face to face & phone interactions).
Learn the essentials for successful face to face meetings: focus on timing, courtesy, appearance & body language.
Build good relationships over the phone by developing effective listening and questioning skills.
Get familiar with the best email etiquette to master effective email structures to achieve clarity and successful communication: write for the reader.
Learn to facilitate discussions focused on problem solving and resolution of issues through the different communication channels.
Tailored case studies and real-life scenarios.
Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…
This course will benefit all team members and leaders from a variety of backgrounds, industries and skill levels who wish to improve their professionalism and effectiveness at work by attaining a higher level of workplace communication skills.