Workplace Communication Training Workshops | Sydney | Soft skills

Effective Workplace Communication Skills




Having the right communication skills is important in any company for any team member who will be involved in face to face meetings, telephone conversations and email exchanges. Remember that clients and prospects will form a perception that extends beyond the person interacting with them, to the entire organisation. This perception becomes their reality. This communication skills training workshop helps people communicate appropriately and clearly in any situation.





  • Understand the different etiquette & protocols for face to face meetings, professional emails and phone conversations

  • Assess your communication skills through the different channels

  • Learn to prepare and conduct productive meetings by establishing a plan and process to achieve desired meeting outcomes (face to face/ phone)

  • Discover keys to create an effective rapport with others by picking up on non-verbal cues (face to face & phone)

  • Face to face meetings: focus on timing, courtesy, appearance & body language

  • Build good relationships over the phone by developing effective listening and questioning skills

  • Get familiar with the best email etiquette to master effective email structures to achieve clarity and successful communication: write for the reader

  • Learn to facilitate discussions, problem solving and resolution of issues through the different communication channels

  • Case studies



Various resources: experiences, practical application, use of pictures and videos, role-play games, picture reports, movie making, team games…





This course will benefit all team members and leaders from a variety of backgrounds, industries and skill levels who wish to improve their professionalism and effectiveness at work by attaining a higher level of communication skills. 





  • Motivation

  • Positive attitude

  • Smile

Varies from 2-hour to the full 3-day course

Tailored to suit your needs

Individual coaching or group workshop

In-house or public class


click to see the course details

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