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Successful collaboration with Franck Provost' talents | Case Study

Hand in hand with Franck Provost management since 2014

As a major Australian soft skills training partner for local and national companies across the private and public sectors, New Reflections runs tailored and onsite training workshops as well as public courses. Since 2014, New Reflections has been in charge of the Franck Provost Management Academy, delivering Soft Skills training workshops for the hair salon managers and the head office team.

This brilliant vision requires equally excellent services: Franck Provost talents benefit from constant learning solutions to bring their skills to another level.

The delivered training courses target technical skills as well as interpersonal skills.

Franck Provost's challenges to address

Franck Provost managers are talented hairdressers with solid experience and expertise. They have been chosen as managers for their personal and professional qualities and skills. However, becoming a great leader and an excellent manager requires proper training, guidance, and knowledge.

Well aware of that fact, Franck Provost directors decided to equip their managers, co-managers, and head-office team members with solid soft-skill learning solutions.

The main goal is to work on their communication skills as well as their leadership and management skills to be able to deal with different situations and challenges with confidence and professionalism.

Soft Skills Training Solutions provided

Personal and professional growth is an ongoing journey. No one can become the best version of themselves overnight, and a single course or workshop is definitely not enough to learn the intricate skills required to be a great manager and team leader.

In addition to giving regular feedback after each training workshop, managers are invited to express their needs, challenges, and expectations for future training courses every 6 months.

With the managers’ feedback and suggestions in mind, we sit down with Raphael Veron, Franck Provost General Manager, to discuss and decide on the next training program every 1 to 3 months.

After every meeting, we have been designing a brand-new and tailored program to meet the managers’ specific needs and address the current challenges they are facing.

Here are some of the training workshops that we have developed for Franck Provost Managers so far:

  • Leadership and Management (Levels 1, 2, and 3)

  • Communication Skills (Levels 1 and 2)

  • The Power of Positive Thinking

  • Team-building Solutions and Exercises

  • Sales Techniques

  • Dealing with Emotions and Stress

Our Leadership and Management programs target both the fundamental management skills a leader will need as well as essential additional skills, such as being able to deal with different personality types or knowing how to give constructive feedback.

Results for Franck Provost Team Leaders

Straight after the first training workshop, managers felt empowered and all set to embrace their responsibilities and missions.

Over the workshops, their communication skills have improved, they are more prone to using their emotional intelligence and their self-confidence grows stronger every day.

It is now easier for them to delegate, organise their time, and manage efficiently team members with different personality types.

Future opportunities

Franck Provost is determined to keep developing his talents’ soft skills with New Reflections to keep boosting the brand’s success and keep raising the clients’ satisfaction.

Managers will be offered group workshops on a regular basis, either monthly or quarterly.

In addition to managers’ training, Franck Provost is considering offering some specific programs to every team member as well as offering individual coaching solutions when needed.

Franck Provost participants' feedback

  • 100% of the participants would recommend our courses to other managers

  • 100% of the participants would recommend our trainer to other managers

Key things they learned through our workshops:

“Different ways to manage stress”, “Emotional Intelligence keys”, “To delegate and to manage time”, “The impact of our communication”, “The link between emotions and stress”, “To match body language and voice better”, “How to communicate effectively with others”, “Body language is as important as what we are saying”, “How to manage my team better”, “Listening skills”, “Dealing with different personality types”, “To develop my leadership”, “To motivate and inspire”, “To be organised”, “Manage my time better”

What they like about our workshops:

“Case studies”, “Group exercises”, “Role-play”, “Group discussions”, “Real-life examples”, “Videos”,

What they say about the workshop:

“20/20 as always”, “Thank you for listening”, “It was fantastic”, “Best of the best”, “Thank you”, “The trainer is really good, I would absolutely recommend her”, “I wouldn’t change a thing, it was a perfect workshop to learn to manage a team and individuals”, “The trainer is perfect, I had a great day and I like the fact that she trains on positive matters”, “Perfect training as always”, “Thank you Maud for your help, I’m always learning with you”, “Loved this training”, “I learned a lot, thank you”, “Thank you very much”.


New Reflections’ case studies help you understand how your favourite soft skills training centre works with different clients and organisations. Those reviews are made to showcase the creative ways we developed to bring professional development learning solutions to your talents. We do offer regular training workshops in classrooms, but we also go the extra mile when you are looking at new fun ways to bring professional development short courses to your teams. From training sessions in the park, soft skills amazing races, online programs, and lunch and learn short courses, we sure innovate to respond to your evolving workplace reality.

From our clients' needs to the solutions, we designed and the results we delivered, follow the successful journeys of our training participants.


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